NDIS transport · Melbourne & Victoria
Safe, reliable and participant-focused transport and support.
Door-to-door transport for NDIS participants, with trained drivers, accessible vehicles and a friendly team you can talk to – before, during and after every trip.
- Screened, trained drivers
- Wheelchair accessible vehicles
- Live driver tracking
Book in three easy steps
- Tell us where and when
Online, by phone or through your support coordinator.
- We confirm and assign a driver
You’ll know who is coming and in which vehicle.
- Track your driver on the day
See them on the map and get an arrival estimate.
Prefer to talk? Call 1300 000 000
Need a ride to an appointment, activity or the shops?
Request a trip online in a few minutes. Our team will confirm it and let you know who your driver is.
Our services
NDIS transport that fits your life
From regular therapy appointments to catching up with friends, we help you get where you need to go – safely and on time.
NDIS Transport
Reliable door-to-door trips for everyday needs, booked around your schedule.
Community Access
Get to day programs, groups, sport, volunteering and community events.
Appointment Transport
Medical, allied health and therapy appointments, with wait-and-return on request.
Shopping Transport
Trips to the shops with help carrying bags when you need it.
Social Transport
Visit family and friends, go to events, or enjoy a day out.
Wheelchair Accessible Trips
Vehicles with ramps and restraints for people who stay seated in their wheelchair.
How it works
A service run by real people – not an app of strangers
Every trip is reviewed by our team and given to one of our own approved drivers.
You request a trip
Online, by phone, or through your support coordinator or provider.
We review and confirm
We check your needs and match the right vehicle.
We assign your driver
An approved, screened driver accepts the job. You’ll see their name and vehicle.
Track and travel
Follow your driver on the map, then relax – we’ll get you there.
We record your trip
Every trip is logged for safety and accurate records for your plan.
Why choose us
Safe, reliable and participant-focused
- Screened, trained drivers. Drivers hold the checks and qualifications we require, and we track their expiry dates.
- The same care every time. Your accessibility needs are shared with your driver before the trip.
- Clear communication. Confirmations, reminders and updates when your driver is on the way.
- Accurate records. Every trip is timestamped, which helps with plan reporting and resolving questions.
- Local team. Talk to people who know Melbourne and Victoria.
On time
Planned trips with buffers between jobs.
Safety first
Incident procedures and trip records.
Your privacy
Drivers only see what they need.
Real support
Message or call our team.
Accessibility
Built around your needs
Tell us once – we remember your preferences for every booking.
Wheelchair accessible vehicles
Ramps, restraints and room for mobility aids.
Door-to-door help
Help to and from the door, with seatbelts or with bags.
Support workers welcome
Companions and assistance animals can travel with you.
Quiet and sensory-friendly trips
Let us know and we’ll keep things calm.
Live support
Talk to us any time you need
Your dashboard includes Live Support – message our team about a booking, a trip that’s happening now, or anything else. Your conversation is linked to your trip, so we can help quickly.
- See your driver’s name, photo and vehicle before they arrive
- Track your driver on a live map while your trip is underway
- Get notified when your driver is close and when they arrive
We are not an emergency service. If someone is hurt or in danger, call Triple Zero (000).
Your dashboard
- Upcoming and past trips
- Track my driver
- Live support chat
- Your accessibility preferences
Service areas
Where we travel
We provide transport across these areas. Not sure if we cover you? Just ask.
- Melbourne CBD & Inner Suburbs
- Northern Suburbs
- Western Suburbs
- Eastern Suburbs
- South-Eastern Suburbs
- Bayside & Mornington Peninsula
- Geelong
What people say
Trusted by participants and families
“The driver always helps me with my wheelchair and never rushes me. I feel safe.”
“Being able to see where the driver is takes so much stress out of appointment days.”
“Booking for my participants is simple, and the trip records make reporting easy.”
Sample testimonials for layout – replace with genuine feedback (with permission) before launch.
FAQ
Common questions
Can I use my NDIS funding for transport?
Many NDIS plans include funding that can be used for transport. How you can use it depends on your plan and how it is managed. Talk to your support coordinator or plan manager, or call us and we’ll help you work it out.
How much notice do you need?
Online requests need at least 2 hours’ notice, but the earlier the better. For urgent trips please call us.
Do you have wheelchair accessible vehicles?
Yes. Tell us about your wheelchair or mobility aid when you book and we’ll send a suitable vehicle.
Can my support worker come with me?
Yes – include them in the number of passengers when you book.
Have a question? We’re here to help.
Call 1300 000 000 (Monday to Friday, 8:00am to 6:00pm) or send us a message.